We recommend hand washing all our products with a mild detergent and letting them air dry. Please do not put any products in the washing machine, dryer, or even the dishwasher, as this will compromise the material.

Read the Instructions For Use (PDFs)

Instructional videos can be found here:

Polar Care Cube

Polar Care Kodiak

Polar Care Glacier

VPULSE

Polar Care Wave

If you are experiencing an issue that isn’t addressed in these materials, please contact the manufacturers 24/7 cold therapy line at 800-321-0607.

Before storing your Polar Care unit, you will want to dry the unit and drain the pad(s) and tubing that connect to the unit.

To drain the pad, just disconnect it from the unit by depressing the silver tabs at the connector and pull the pad free. At the end of the tubing you will see two black X’s – those are the plungers that hold water in the pad.  Push the plungers down with the back of a pen to release the water, while rolling the pad up like a sleeping bag to push the water out.

Repeat step B to drain the tubing that comes out of the unit.

You will not be able to get every drop out, but the drier it is, the better.

If you have any questions or need help with these steps please call Breg's manufacturers customer care at 800-321-0607.

Breg products are patient specific and single-patient use only, so they should not be donated.

Please visit https://www.breg.com/ifu/. Products are sorted by categories and instructions can be downloaded.

We can ship in as few as one day from the date of your order. Note: There is an additional cost for expedited shipping.

Medicare will not pay for any medical supplies you purchase from this site, and you will be financially responsible for full payment. You can visit medicare.gov for more information on coverage.

All of our products here qualify for most FSA/HSA purchase criteria. Plan criteria may vary by insurance and benefits provider, so check with your plan to confirm.