Polar Care Wave

Breg provides remarkably easy products, services, technology and consulting to improve the quality and lower the cost of the orthopedic episode, from conservative treatment to pre-and post-surgery. The second largest U.S. provider of orthopedic bracing, Breg is partner to 2,500 clinics, over 6,000 orthopedic surgeons and 1,500 Integrated Delivery Networks, providing sports medicine and rehabilitation products to one million patients annually. Breg helps simplify and elevate orthopedic patient care by delivering high quality products and comprehensive partnerships. Founded in 1989 as a sports medicine company specializing in bracing and cold therapy, Breg built its reputation on 360° customer care, a cornerstone of the company today. Over the past few years, Breg has transformed from a products business into a total solutions provider leveraging the company’s industry-leading strengths in consulting, technology and services. This business focus addresses the issues impacting Breg’s orthopedic customers, helping to offset falling reimbursement, lower costs and enhance patient satisfaction. Breg works with customers to design customized, interconnected programs that fit each specific need, rather than trying to fit customers into preset products and services offerings. The company’s ultimate goal is to create remarkably easy solutions that give valuable time back to providers and patients alike to focus on what’s most important.

Do you have any questions? Don't hesitate to reach out! 

We're happy to answer any of your questions or provide more information.  Our goal is your confidence that you picking the right product for your needs.  

Or contact us at:

support@totalrecovery.com

(513) 272-6601

We offer free shipping for orders of $150.00 or more. Orders placed after 3:00 PM EST will be shipped the following day.

Our flat rate shipping fee for any order below $150.00 is $9.95.

Next-day and 2-day shipping is available. 

We have a 30-day return policy, with a restocking fee and the cost of shipping, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@totalrecovery.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@totalrecovery.com or call us at 513-272-6601 (M-F 8-5 EST). Orders placed after 3:00 PM EST will be shipped the following day.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged. If you receive the wrong item, we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned such as cold therapy units, products without original packaging, clearance items, and products that have been opened. 

Exchanges

The fastest way to ensure you get what you want is to return the item you received after getting a return authorization number, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.